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Customer
Feedback System
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Pollmine customer surveys are used by one of North America’s biggest sports club to measure customer satisfaction of its 30,000+ members.
Business need
Almost all business today get feedback from customers ranging from direct interaction to paper based surveys. Few business invest into building a feedback system.
- Understanding customer needs and responding to them in a timely manner is vital
for business success.
- Pollmine believes that what distinguishes great companies from good companies is a
culture of measuring, monitoring and responding to customer feedback on a timely basis.
Solution
Organizations can effectively listen, learn and respond to customer needs via following Pollmine feedback tools:
- Customer surveys: Listen, learn and respond to customer needs
- Market Research: Identify and get feedback on new product and service opportunities
- Customer feedback report: A customized report for your business needs
Pollmine believes that investing in a customer feedback system can enable management to get a comprehensive understanding of customer needs and enable specific actions to be taken. In return it guarantees both short term and long term business success.
Our feedback system can be Hosted at Pollmine servers or licensed and deployed at our customers’ site. Our product is based on Microsoft’s .NET technology and offers:
- Integration with internal system
- Summary and custom reports to suit specific business needs
- Integrated experience for your customers
We offer a free custom and integrated demo of our product on all of our engagements. We also offer a money back guarantee if you are not 100% satisfied with our product or services.
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